Privacy Policy For:
Effective Date: 2026-2-10
This Privacy Policy explains how GoldenWave Sauna (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website or purchase our products. By using our site, you agree to the practices described here.
1) Information We Collect
a) Personal Information you provide: Name, email, phone number, billing and shipping addresses, and order details. Payment card data is processed by encrypted third-party gateways (e.g., Stripe/PayPal) and is not stored on our servers.
b) Device/Usage Data: IP address, browser and device type, time zone, pages viewed, referring/exit URLs, and interactions captured via cookies and analytics tools.
c) Order & Support Records: Products purchased, order history, warranty claims, and support communications.
d) Inferences/Preferences: Marketing preferences and survey responses.
2) How We Use Personal Information We use information to: fulfill orders; provide support and warranty services; improve site performance; prevent fraud; send marketing communications (if you opt-in); and comply with tax and legal obligations.
3) Legal Bases (EEA/UK only) Under GDPR, we process data based on: Contract performance (orders), Legitimate interests (security, marketing), Consent (cookies, newsletters), and Legal obligation (tax/safety).
4) Sharing and Disclosure We share information with:
Service Providers: Logistics, payment, and hosting partners acting under strict data processing agreements.
Legal/Compliance: When required by law or to protect our legal rights.
Note: We do not sell personal information for money. We do not “share” information for cross-context behavioral advertising.
5) Cookies and Similar Technologies We use strictly necessary, performance (Google Analytics), and functional cookies. Advertising cookies are deployed only with your consent. Manage your settings via our site’s cookie banner.
6) Data Retention
Orders/Tax Records: Up to 7 years.
Customer Support: Up to 3 years after closure.
Analytics: 12–24 months.
7) International Data Transfers Data is processed primarily in the United States. We utilize Standard Contractual Clauses (SCCs) and other recognized frameworks to ensure a high level of protection for international transfers.
8) Your Rights Depending on your location (US, EEA, UK, etc.), you may have the right to access, correct, delete, or port your data, and to object to or restrict certain processing.
To exercise rights: Email info@goldenwavesauna.com. We verify all requests and aim to respond within 30 days.
9) Data Security We implement industry-standard safeguards:
Encryption: We use SSL/TLS encryption for all data transmissions between your browser and our website.
Payment Safety: All transactions are handled through PCI-DSS compliant providers. We do not store raw credit card data.
Access Control: We restrict data access to authorized personnel only via "least privilege" protocols.
User Responsibility: No system is 100% secure. We encourage using strong, unique passwords.
10) Children’s Privacy We do not knowingly collect information from individuals under 18. If discovered, such data will be deleted immediately.
11) Third-Party Links We are not responsible for the privacy practices of third-party websites linked on our site.
12) Changes to This Policy Updated versions will be posted with a new Effective Date and take effect immediately.
13) Contact Us For privacy requests: info@goldenwavesauna.com
